As the peak travel season of Undas approaches, Cebu Pacific (CEB) remains committed to ensuring a safe and seamless journey for its passengers. To help travelers prepare, here are reminders to make every Juan’s trip smoother and more convenient:

1. Check the airport terminal assignment of your flight

Passengers should check their itineraries and boarding passes before going to the airport to confirm flight numbers and terminal assignments. Each flight number starts with 5J, DG, or T6, indicating whether it’s operated by Cebu Pacific, Cebgo, or AirSWIFT.

• 5J flights: Operated by Cebu Pacific using larger commercial jet aircraft. These flights to and from Manila arrive at and depart from Ninoy Aquino International Airport (NAIA) Terminal 3.
• DG flights: Operated by Cebgo using smaller turboprop aircraft.
• T6 flights: Operated by AirSWIFT using smaller turboprop aircraft. These flights to and from Manila arrive at and depart from NAIA Terminal 2.

Beginning October 26, Cebu Pacific will transfer some DG flights between Manila and Naga to Clark International Airport. The airline will also move all DG flights between Manila and San Jose, Occidental Mindoro, to Clark International Airport. Meanwhile, Cebu Pacific will continue operating all other DG flights to and from Manila at NAIA Terminal 2.

2. Be on time at the airport

Given expected heavier road traffic during peak travel season, passengers are advised to allot more time for traffic going to the airport. We advise passengers to be at the airport at least three (3) hours before departure for domestic flights, and four (4) hours for international flights. Passengers traveling to Dubai are allowed to check in as early as seven (7) hours before departure.

Cebu Pacific closes check-in counters 45 minutes before domestic departures and one hour before international flights to ensure procedures. After checking in, passengers should immediately proceed through immigration and final security screening to prevent unnecessary boarding delays. Boarding begins 45 minutes before the scheduled departure time, allowing passengers enough time to settle before takeoff.

3. Check in online

Long lines may be avoided at the airport by checking in via the official CEB mobile app or via the Manage Booking section of the CEB website. Both options are available from 48 hours up to one (1) hour before the scheduled time of departure for domestic flights, and up to two (2) hours before scheduled departure for international fliers.

Domestic passengers who checked in online and do not have check-in baggage may go straight to the boarding gates.

CEB’s check-in counters at NAIA Terminal 3 are located at Aisles A and B. Counters A1-A15 are dedicated for online check-in passengers, while Counters A17-A29 and B1-B15 are for passengers who have not checked in online.

4. Accomplish eTravel Forms for International Trip

International passengers should register or update their eTravel forms within 72 hours before departing or arriving in the Philippines. After completing the form, they must save the generated QR code to present during departure and arrival procedures.

For roundtrip international flights, passengers are required to complete the eTravel form twice — once for the departure flight, and again for the arrival flight.

After generating the eTravel QR code, complete the Customs Declaration Form before arrival. Passengers are advised to keep the eTravel QR code as this will be scanned by customs officers after baggage claiming at the arrival carousel.

eTravel forms can be accomplished by accessing www.etravel.gov.ph.

For specific travel requirements of our international destinations, visit https://help.cebupacificair.com/articles/flying-out-soon#travel-guides.

5. Baggage Policy

Passengers may board the flight with one (1) carry-on bag that fits in the overhead bin and one (1) personal item like a purse, small backpack, or laptop bag that fits under the seat in front of them. Both hand-carry baggage are free of charge and must have a combined weight of 7kg or less. Bags that are not within the allowable size or weight will be intercepted and charged at the boarding gate.

Passengers should buy prepaid baggage online through the CEB website or mobile app to save up to four times more. Cebu Pacific allows passengers to purchase up to three pieces of 20kg baggage under its enhanced baggage policy. For each baggage piece, passengers may add an extra 4kg, 8kg, or 12kg weight allowance if needed.

Passengers may purchase additional baggage allowance online up to two (2) hours before departure.

6. Self-tag luggage for select domestic destinations

Passengers flying out of select domestic destinations (Bacolod, Butuan, Cagayan de Oro, Clark, Coron, Davao, General Santos, Iloilo, Manila, Puerto Princesa, Siargao, Tacloban, Tagbilaran, and Zamboanga) are reminded to self-tag their check-in luggage at the designated kiosks at the airport, prior to proceeding to counters for bag drops. Self-bag drop kiosks are also available at NAIA Terminal 3 and Clark International Airport.

For more information, please visit the CEB Help Center at https://help.cebupacificair.com/articles/flying-out-soon#for-first-time-flyers  for domestic and international travel guides.

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